The Road Grill
If you cancel your order before we prep your product for shipment, we will provide a 100% refund. We commit to materials to meet production up to 3 months in advance and we plan our material and fabrication pipeline based on order volume so cancellations make this difficult. To cancel within this window, you MUST submit an email to [email protected].
After we have shipped your product or after you receive your product, we will accept returns of new, unused product in their intact, original packaging within 30 days of delivery. Due to the difficulty and cost of transporting our product, the customer will be responsible for shipping to and from and a $50 restocking fee.
Any refunds processed will be refunded to your original method of payment and may take up to 10 days to appear on your statement. Dirt Road Tools is not responsible for any products lost or damaged during the return shipping. If we do not receive the product, or they arrive damaged from when they left your possession, your return request may be refused.
Accessories
You may cancel your accessory order at any time prior to shipping and receive a full refund.
If your accessory has been shipped, we accept returns of new, unused items in their intact, original packaging for up to 30 days after your order processing date. Returns for a refund are subject to a 15% restocking fee.
To return your accessory, please contact us at [email protected] – you will be responsible for all return shipping costs and for any damage that occurs prior to Dirt Road Tools receiving the accessory back.
Any refunds processed will be refunded to your original method of payment and may take up to 10 days to appear on your statement. Dirt Road Tools is not responsible for any products lost or damaged during the return shipping. If we do not receive the product, or they arrive damaged from when they left your possession, your return request may be refused.
Warranty
To initiate a warranty claim, please email us at [email protected]. Please make sure to have your original order number for the item. We ask that you provide as much detail as possible and include as many detailed photos and videos as possible, so that we can fully understand the issue.
Contact
Once you have emailed us, you can expect our team to contact you within 2-3 business days to further assist you after reviewing your warranty claim. The warranty process may take 3-5 weeks to complete, depending on current inventory levels, call and email volume, and shipping.